Refund Policy

Return and refund policy

Defective goods - we fix it
Have you received a product that is not up to standard? Then of course we take full responsibility. We'll pay the return costs and make sure you get a new product or a full refund. Contact us immediately and we'll sort it out together.

Sizing errors and returns - you decide
Didn't quite fit the way you wanted? Don't worry. You have 14 days to cancel your purchase from the date of delivery. The goods must be unused. You are responsible for the cost of returning the goods, but the process is simple and straightforward.

This is how you do it:

  1. Contact us at himalayanwolshopsweden@gmail.com

  2. Enter order number and reason for return

  3. We will send you instructions for return

  4. Refunds are made within 14 days after we receive the goods

Our promise to you
Refunds will be made to the same payment method you used for the purchase. No complicated processes - just straightforward service.

Avoid sizing mistakes from the start
Always check our detailed size charts for each model. They are your best guide to finding the right size right away. Not sure? Get in touch - we're happy to help!

 

 

Return and Refund Policy

Defective Items - We'll Fix It
Received an item that doesn't meet our standards? We naturally take full responsibility. We cover return shipping and ensure you get a replacement or full refund. Contact us immediately and we'll solve it together.

Wrong Size and Change of Mind - You Decide
Didn't fit quite as expected? No worries. You have 14 days right of withdrawal from delivery date. You cover return shipping, but the process is simple and smooth.

Here's how:

  1. Contact us at himalayanwolshopsweden@gmail.com

  2. Provide order number and reason for return

  3. We'll send return instructions

  4. Refund processed within 14 days after we receive the item

Our Promise to You
Refunds are processed to the same payment method you used for purchase. No complicated processes - just straightforward service.

Avoid Size Issues from the Start
Always check our detailed size charts for each model. They're your best guide to finding the right size immediately. Unsure? Reach out - we're happy to help!